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Warranty Policy

Effective Date: 3 August 2026

At Garden Patch SA, we are committed to supplying quality products sourced from manufacturers and suppliers. This Warranty Policy explains how product warranties are handled and outlines your rights and responsibilities regarding warranty claims.

By purchasing products from Garden Patch SA, you agree to the terms of this Warranty Policy.

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1. Manufacturer's Warranty

Many products sold by Garden Patch SA may be covered by a manufacturer's warranty. Warranty periods and coverage vary depending on the product and manufacturer.

Where a manufacturer's warranty applies, the warranty terms, conditions, exclusions, and duration provided by the manufacturer will apply to the relevant warranty claim, subject to applicable South African law.

Customers are encouraged to review the warranty information supplied with their product.

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2. Garden Patch SA Warranty

Unless otherwise stated on the relevant product page or documentation, Garden Patch SA does not provide an additional contractual warranty beyond any manufacturer's warranty that applies to the product.

Nothing in this policy limits any rights or remedies available to consumers under applicable South African consumer protection laws.

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3. Warranty Coverage

Subject to the applicable warranty terms and South African law, warranties generally cover defects in materials or workmanship that occur during normal and intended use of the product.

Warranty coverage does not necessarily apply to all forms of damage, deterioration, misuse, or product

failure.

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4. Warranty Exclusions

Subject to applicable law, a manufacturer's warranty may not cover damage or defects resulting from circumstances including, but not limited to:

  • Normal wear and tear.

  • Improper installation or assembly.

  • Incorrect use or misuse.

  • Neglect or inadequate maintenance.

  • Accidental damage.

  • Abuse or unauthorised modifications.

  • Improper storage.

  • Commercial use where the product is specifically intended for residential use.

  • Damage caused by weather, flooding, fire, lightning, power surges, or other external events.

  • Failure to follow the manufacturer's operating, installation, or maintenance instructions.

Specific exclusions may vary between products and manufacturers.

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5. Live Plants

Due to the natural characteristics of live plants, flowers, and trees, Garden Patch SA cannot guarantee continued growth, flowering, or survival after delivery.

Customers are responsible for providing appropriate planting conditions, watering, sunlight, soil conditions, and ongoing care.

Claims relating to live plants will be assessed based on the condition of the product when delivered and the circumstances of the claim, subject to applicable law.

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6. Artificial Products, Furniture & Equipment

Warranty coverage for artificial plants, artificial grass, garden furniture, lawnmowers, agricultural equipment, water pumps, sweepers, wood chippers, and other equipment will depend on the applicable manufacturer's warranty where one is provided.

Customers should retain relevant manuals, warranty documentation, invoices, order confirmations, and proof of purchase.

7. Making a Warranty Claim

To submit a warranty claim, please contact Garden Patch SA and provide:

  • Your order number or proof of purchase.

  • A description of the issue.

  • Photographs or videos clearly showing the defect, where applicable.

  • Any additional information reasonably required to assess the claim.

Providing complete information can help us assess your claim more efficiently.

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8. Warranty Assessment

Warranty claims may require assessment or inspection by Garden Patch SA, the manufacturer, or an authorised service provider.

Depending on the nature of the claim, the product may need to be returned for inspection, testing, repair, or assessment before a final warranty decision can be made.

Garden Patch SA will communicate the outcome of the assessment and the applicable remedy where a claim is approved.

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9. Warranty Remedies

Where a valid warranty claim is approved, the available remedy will depend on the applicable warranty terms, the nature of the defect, product availability, and applicable South African law.

Depending on the circumstances, the available remedy may include:

  • Repair of the product.

  • Replacement of the product.

  • Replacement of defective parts.

  • Refund where applicable.

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10. Consumer Rights

Nothing in this Warranty Policy is intended to limit, exclude, or waive any rights or remedies that consumers may have under the Consumer Protection Act, 2008 (CPA) or any other applicable South African legislation.

Where a mandatory consumer right applies, that right will prevail over any inconsistent provision of this Warranty Policy.

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11. Changes to this Warranty Policy

Garden Patch SA reserves the right to update or amend this Warranty Policy from time to time.

Any changes will be published on this page together with the revised effective date.

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12. Contact Us

If you have any questions regarding this Warranty Policy or wish to submit a warranty claim, please contact us:

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Garden Patch SA

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Registered Business Address
135 Patricia Road
Sandown, Sandton
Johannesburg, Gauteng 2196
South Africa

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Telephone: 075 913 1328
Email: info@gardenpatchsa.co.za

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