Terms & Conditions

Effective Date: 3 August 2026

Welcome to Garden Patch SA. These Terms & Conditions govern your access to and use of the Garden Patch SA website, including purchases made through our online store.

By accessing our website or placing an order, you acknowledge that you have read, understood, and agree to these Terms & Conditions. If you do not agree with these terms, please refrain from using our website.

1. About Garden Patch SA

Garden Patch SA is an online retailer offering a range of products including, but not limited to:

Garden Furniture
Plants & Trees
Artificial Plants & Artificial Grass
Agricultural Equipment
Garden Equipment
Outdoor Living Products
Garden Essentials

Garden Patch SA reserves the right to modify, discontinue, or update products and services from time to time.

2. Eligibility

By using this website, you confirm that you are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.

You agree to provide accurate, complete, and current information when creating an account, placing an order, or otherwise interacting with our website.

3. Product Information

Garden Patch SA makes reasonable efforts to ensure that product descriptions, specifications, pricing, and images displayed on the website are accurate and up to date.

However:

Product images may be for illustrative purposes and may vary slightly from the actual product.
Colours may appear differently depending on your device or screen settings.
Product dimensions may vary slightly due to manufacturing tolerances.
Live plants are natural products, and variations in size, colour, foliage, and appearance are normal.
Product availability may change without prior notice.

Garden Patch SA reserves the right to correct errors, inaccuracies, or omissions where identified.

4. Pricing

All prices displayed on the Garden Patch SA website are in South African Rand (ZAR) unless otherwise stated.

Prices may change from time to time without prior notice.

While we take reasonable steps to ensure pricing accuracy, errors may occasionally occur. If a pricing error is identified after an order has been placed, Garden Patch SA may cancel the affected order and provide a refund of any payment received, or offer the customer the option to proceed at the corrected price, subject to applicable law.

5. Orders

Placing an order does not necessarily guarantee final acceptance or fulfilment.

Garden Patch SA reserves the right to refuse or cancel an order where reasonably necessary, including circumstances involving:

Product unavailability.
Pricing errors.
Payment verification issues.
Suspected fraudulent activity.
Incorrect or incomplete customer information.

Customers will be notified where an order cannot reasonably be fulfilled.

If payment has already been received for a cancelled order, any applicable refund will be handled in accordance with our Refund & Return Policy and applicable law.

6. Payments

Payments must be completed using an approved payment method made available during checkout.

Orders will generally only be processed after payment has been successfully received and verified where applicable.

Garden Patch SA may request additional information where reasonably necessary for payment or fraud-prevention verification.

7. Shipping & Delivery

Shipping and delivery are subject to the terms outlined in our Shipping Policy.

Our current estimated timeframes are:

Order processing: 1–3 business days
Transit: approximately 2–7 business days
Estimated total delivery: approximately 3–10 business days

These are estimates and may vary depending on the product, delivery location, courier schedules, weather, public holidays, and other circumstances beyond our reasonable control.

8. Returns & Refunds

Returns and refunds are governed by our Refund & Return Policy.

Garden Patch SA currently provides a 30-day return period for eligible returns, subject to the conditions of our Refund & Return Policy and applicable South African law.

Approved refunds are generally processed within 10 business days after the returned product has been received and the refund has been approved.

Customers are encouraged to review the Refund & Return Policy before making a purchase.

9. Warranty

Products supplied by Garden Patch SA may be covered by a manufacturer's warranty where applicable.

Warranty claims are subject to the applicable manufacturer's warranty terms, our Warranty Policy, and applicable South African consumer protection legislation.

Nothing in these Terms & Conditions is intended to exclude or limit any consumer rights that cannot lawfully be excluded.

10. Intellectual Property

All content on the Garden Patch SA website, including but not limited to:

Logos
Text
Product descriptions
Images
Graphics
Website design
Icons
Other website materials

is owned by, licensed to, or used by Garden Patch SA with the appropriate rights and is protected by applicable intellectual property laws.

No website content may be copied, reproduced, distributed, modified, or commercially used without prior written permission, except where permitted by law.

11. Acceptable Use

When using the Garden Patch SA website, you agree not to:

Use the website for unlawful purposes.
Interfere with the operation, availability, or security of the website.
Attempt to gain unauthorised access to our systems.
Upload malicious software or harmful code.
Misrepresent your identity.
Provide false or misleading information.
Use the website in a manner that could damage, disable, overburden, or impair its operation.

Garden Patch SA may restrict or suspend access where there is a reasonable basis to believe these Terms & Conditions have been breached.

12. Limitation of Liability

To the extent permitted by applicable law, Garden Patch SA will not be liable for indirect, incidental, special, or consequential losses arising from the use of, or inability to use, the website or products purchased through it.

Nothing in these Terms & Conditions is intended to exclude, restrict, or limit any rights or remedies available to consumers under applicable South African law.

13. Privacy

Your use of the Garden Patch SA website is also governed by our Privacy Policy, which explains how we collect, use, store, and protect personal information.

By using our website, you acknowledge that you have reviewed our Privacy Policy.

14. Third-Party Links

Our website may contain links to third-party websites for convenience or informational purposes.

Garden Patch SA does not control and is not responsible for the content, privacy practices, security, or services provided by external websites.

Customers are encouraged to review the terms and privacy policies of third-party websites before using them or providing personal information.

15. Changes to These Terms & Conditions

Garden Patch SA reserves the right to amend or update these Terms & Conditions from time to time.

Any updates will become effective once published on this website together with the revised effective date.

Your continued use of the website after updated Terms & Conditions have been published may constitute acceptance of the updated terms, subject to applicable law.

16. Governing Law

These Terms & Conditions are governed by the laws of the Republic of South Africa.

Any disputes arising from the use of this website or purchases made through it will be dealt with in accordance with applicable South African law and the jurisdiction of the appropriate South African courts.

Nothing in these Terms & Conditions prevents a consumer from exercising any statutory rights or remedies available under applicable law.

17. Contact Information

If you have any questions regarding these Terms & Conditions, please contact us:

Garden Patch SA

Registered Business Address
135 Patricia Road
Sandown, Sandton
Johannesburg, Gauteng 2196
South Africa

Telephone: 075 913 1328
Email: info@gardenpatchsa.co.za