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Shipping Policy

Effective Date: 3 August 2026

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At Garden Patch SA, we are committed to delivering your order safely, efficiently, and as quickly as reasonably possible. This Shipping Policy explains how orders are processed, shipped, and delivered within South Africa.

By placing an order with Garden Patch SA, you agree to the terms outlined in this Shipping Policy.

1. Shipping Locations

Garden Patch SA currently delivers to addresses within South Africa.

Delivery availability may vary depending on your location and the nature of the products ordered. Certain oversized, heavy, or specialised products may require special delivery arrangements.

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2. Order Processing

Orders are generally processed within 1 to 3 business days after payment has been successfully received and verified.

Orders placed on weekends or South African public holidays will generally be processed on the next business day.

Processing times may vary during promotional periods, peak seasons, or where products require additional preparation or sourcing.

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3. Transit Time

Once an order has been dispatched, delivery typically takes 2 to 7 business days, depending on factors including:

  • Delivery location

  • Courier schedules

  • Product size and weight

  • Weather conditions

  • Public holidays

  • Courier operating conditions

Deliveries to remote or outlying areas may require additional transit time.

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4. Estimated Delivery Time

From the date your order is confirmed and payment has been successfully verified, customers can generally expect delivery within approximately 3 to 10 business days.

These delivery timeframes are estimates and are not guaranteed. Certain products or delivery locations may require additional time.

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5. Shipping Charges

Shipping charges may be calculated during checkout based on factors such as:

Flate Rate Shipping R550

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  • Delivery location

  • Product dimensions

  • Product weight

  • Shipping method selected

Any applicable shipping charges will be displayed before payment is completed.

Garden Patch SA may offer promotional free shipping on selected products or qualifying orders from time to time.

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6. Large & Heavy Products

Some products may require specialised freight services due to their size or weight, including but not limited to:

  • Garden furniture

  • Garden benches

  • Garden chairs

  • Large trees

  • Agricultural equipment

  • Lawnmowers

  • Wood chippers

  • Water pumps

  • Sweepers

  • Bulk orders

Additional delivery arrangements or charges may apply. Where applicable, customers will be notified before dispatch.

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7. Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Garden Patch SA cannot be held responsible for delays, failed deliveries, or additional charges resulting from incorrect, incomplete, or outdated delivery information supplied by the customer.

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8. Delivery Inspection

Customers are encouraged to inspect their order upon delivery.

If your order arrives damaged, incomplete, or incorrect, please contact Garden Patch SA as soon as reasonably possible and provide:

  • Your order number

  • Photographs of the product and packaging, where applicable

  • A description of the issue

Please retain the product and packaging until your claim has been assessed.

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9. Failed Deliveries

If delivery cannot be completed because:

  • No one is available to receive the order;

  • The delivery address is incorrect or incomplete;

  • Access to the property is restricted; or

  • Delivery instructions are insufficient,

the courier may attempt re-delivery or return the order to Garden Patch SA.

Additional delivery charges may apply where a further delivery attempt is required due to circumstances attributable to the customer.

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10. Order Tracking

Where tracking is available, customers may receive tracking information once their order has been dispatched.

Tracking updates are provided by the relevant courier and may vary depending on the courier's tracking system.

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11. Delivery Delays

While Garden Patch SA works with delivery and logistics providers, delays may occasionally occur due to circumstances beyond our reasonable control, including:

  • Severe weather conditions

  • Public holidays

  • High order volumes

  • Road closures

  • Industrial action

  • Supply chain disruptions

  • Courier delays

  • Other unforeseen circumstances

Garden Patch SA will make reasonable efforts to keep customers informed of significant delivery delays where information is available to us.

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12. Ownership and Risk

Ownership and risk relating to products will be handled in accordance with applicable South African law and the terms applicable to the relevant transaction.

Nothing in this section is intended to limit or exclude any rights or protections available to consumers under applicable law.

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13. Changes to this Shipping Policy

Garden Patch SA reserves the right to amend or update this Shipping Policy from time to time.

Any changes will become effective once published on this page together with the revised effective date.

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14. Contact Us

If you have any questions regarding this Shipping Policy or your delivery, please contact us:

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Garden Patch SA

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Registered Business Address
135 Patricia Road
Sandown, Sandton
Johannesburg, Gauteng 2196
South Africa

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Telephone: 075 913 1328
Email: info@gardenpatchsa.co.za

We accept the following payment methods

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