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Shipping Policy

Effective Date: 3 August 2026

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At GardenPatch, we are committed to delivering your order safely, efficiently, and as quickly as possible. This Shipping Policy explains how orders are processed, shipped, and delivered within South Africa.

By placing an order with GardenPatch, you agree to the terms outlined in this Shipping Policy.

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1. Shipping Locations

GardenPatch currently delivers to addresses within South Africa.

Delivery availability may vary depending on your location and the nature of the products ordered. Certain oversized, heavy, or specialised products may require special delivery arrangements.

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2. Order Processing

Orders are processed within 1 to 3 business days after payment has been successfully received and verified.

Orders placed on weekends or South African public holidays will be processed on the next business day.

Please note that processing times may vary during promotional periods, peak seasons, or due to product availability.

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3. Transit Time

Once your order has been dispatched, delivery typically takes 2 to 7 business days, depending on:

  • Your delivery location

  • Courier schedules

  • Product size and weight

  • Weather conditions

  • Public holidays

Deliveries to remote or outlying areas may require additional transit time.

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4. Estimated Delivery Time

From the date your order is confirmed and payment has been verified, customers can generally expect delivery within 3 to 10 business days.

These delivery estimates are provided as a guide only and are not guaranteed.

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5. Shipping Charges

Shipping charges are calculated during checkout based on factors such as:

  • Delivery location

  • Product dimensions

  • Product weight

  • Shipping method selected

Any applicable shipping charges will be displayed before payment is completed.

From time to time, GardenPatch may offer promotional free shipping on selected products or qualifying orders.

6. Large & Heavy Products

Some products may require specialised freight services due to their size or weight, including but not limited to:

  • Garden Furniture

  • Garden Benches

  • Garden Chairs

  • Large Trees

  • Agricultural Equipment

  • Lawnmowers

  • Wood Chippers

  • Water Pumps

  • Sweepers

  • Bulk Orders

Additional delivery arrangements or charges may apply for these products. Where applicable, customers will be notified before dispatch.

7. Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

GardenPatch cannot be held responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete delivery information.

8. Delivery Inspection

Customers are encouraged to inspect their order upon delivery.

If your order arrives damaged, incomplete, or incorrect, please contact GardenPatch as soon as possible with:

  • Your order number

  • Photographs of the product and packaging (where applicable)

  • A description of the issue

Please retain all packaging until your claim has been assessed.

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9. Failed Deliveries

If delivery cannot be completed because:

  • No one is available to receive the order;

  • The delivery address is incorrect or incomplete;

  • Access to the property is restricted; or

  • Delivery instructions are insufficient,

the courier may attempt re-delivery or return the order to GardenPatch.

Additional delivery charges may apply where a second delivery attempt is required.

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10. Order Tracking

Where available, customers will receive tracking information once their order has been dispatched.

Tracking updates are provided by the courier and may vary depending on the courier's tracking system.

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11. Delivery Delays

While GardenPatch works closely with trusted courier partners, delivery delays may occasionally occur due to circumstances beyond our reasonable control, including but not limited to:

  • Severe weather conditions

  • Public holidays

  • High order volumes

  • Road closures

  • Industrial action

  • Supply chain disruptions

  • Courier delays

  • Other unforeseen events

GardenPatch will make every reasonable effort to keep customers informed of significant delivery delays.

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12. Ownership and Risk

Ownership of the products passes to the customer once full payment has been received.

Risk in the products transfers to the customer upon successful delivery to the delivery address provided during checkout.

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13. Changes to this Shipping Policy

GardenPatch reserves the right to amend or update this Shipping Policy at any time. Any changes will become effective once published on this page.

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14. Contact Us

If you have any questions regarding this Shipping Policy or your delivery, please contact us:

GardenPatch

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Registered Business Address


135 Patricia Road
Sandown, Sandton
Johannesburg, Gauteng 2196
South Africa

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Telephone +27 75 913 1328

Email: info@gardenpatch.co.za

We accept the following payment methods

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