Billing Policy
Effective Date: 3 August 2026
At Garden Patch SA, we strive to provide a secure, transparent, and efficient billing process. This Billing Policy explains how payments are processed, how pricing is displayed, and the responsibilities of both Garden Patch SA and our customers when placing an order through our website.
By placing an order with Garden Patch SA, you agree to this Billing Policy.
1. Pricing
All prices displayed on the Garden Patch SA website are quoted in South African Rand (ZAR).
Prices are subject to change without prior notice. Price changes will not affect orders that have already been confirmed.
While we make every reasonable effort to ensure pricing accuracy, errors may occasionally occur. If a pricing error is identified after an order has been placed, Garden Patch SA reserves the right to cancel the affected order and provide a refund of any payment received, or offer the customer the opportunity to proceed with the corrected price.
2. Accepted Payment Methods
Garden Patch SA accepts payment through the payment methods made available during checkout.
Available payment methods may include:
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Electronic Funds Transfer (EFT)
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Credit Cards
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Debit Cards
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Secure Online Payment Gateways
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Other payment options made available during checkout
Payment methods may change from time to time without prior notice.
3. Payment Processing
Online payments are processed through secure third-party payment providers where applicable.
Garden Patch SA does not directly store customers' full credit or debit card details where payments are processed through third-party payment providers.
Orders will generally only be processed once payment has been successfully received and verified where applicable.
4. EFT Payments
Customers choosing Electronic Funds Transfer (EFT) as their payment method are responsible for using the correct banking details provided by Garden Patch SA.
Orders paid via EFT may require proof of payment before processing begins.
Garden Patch SA reserves the right to verify EFT payments before processing or dispatching an order.
5. Order Confirmation
Once your order has been successfully placed, you may receive an order confirmation email.
Receipt of an order confirmation does not necessarily constitute final acceptance of an order. Garden Patch SA reserves the right to cancel or refuse an order where reasonably necessary, including in circumstances involving:
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Product pricing errors
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Product availability issues
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Payment verification failures
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Suspected fraudulent activity
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Incorrect or incomplete customer information
If payment has already been received for an order that is subsequently cancelled, any applicable refund will be handled in accordance with our Refund & Return Policy and applicable law.
6. Invoices
A tax invoice or proof of purchase will be issued for completed orders where applicable.
Customers are encouraged to retain copies of invoices and order confirmations for their records, including for warranty claims, returns, refunds, and future reference.
7. Failed or Declined Payments
If a payment is declined, interrupted, or unsuccessful, the order may remain pending until payment has been successfully completed.
Garden Patch SA is not responsible for delays caused by banking institutions, payment processors, or other third-party payment providers.
8. Fraud Prevention
To protect our customers and Garden Patch SA, we may perform payment verification and fraud prevention checks before processing an order.
Where reasonably necessary, customers may be asked to provide additional information to verify their identity, order, or payment.
Failure to provide information reasonably required for verification may result in an order being delayed or cancelled.
9. Billing Information
Customers are responsible for ensuring that all billing information provided during checkout is complete, accurate, and up to date.
Incorrect or incomplete billing information may delay payment verification, invoicing, or order processing.
10. Refunds
Approved refunds will be processed in accordance with our Refund & Return Policy.
Refund processing times may vary depending on the payment method, payment provider, and financial institution involved.
11. Changes to this Billing Policy
Garden Patch SA reserves the right to amend or update this Billing Policy from time to time.
Any updates will be published on this page together with the revised effective date.
12. Contact Us
If you have any questions regarding this Billing Policy or your payment, please contact us:
Garden Patch SA
Registered Business Address
135 Patricia Road
Sandown, Sandton
Johannesburg, Gauteng 2196
South Africa
Telephone: 075 913 1328
Email: info@gardenpatchsa.co.za