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Billing Policy

Effective Date: 3 August 2026

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At GardenPatch, we strive to provide a secure, transparent, and efficient billing process. This Billing Policy explains how payments are processed, how pricing is displayed, and the responsibilities of both GardenPatch and our customers when placing an order through our website.

By placing an order with GardenPatch, you agree to this Billing Policy.

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1. Pricing

All prices displayed on the GardenPatch website are quoted in South African Rand (ZAR).

Prices are subject to change without prior notice. Any price changes will not affect orders that have already been confirmed.

While we make every effort to ensure pricing accuracy, errors may occasionally occur. If a pricing error is identified after an order has been placed, we reserve the right to cancel the order and provide a full refund of any payment received, or offer you the opportunity to proceed with the corrected price.

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2. Accepted Payment Methods

GardenPatch accepts payment through the payment methods made available during checkout.

Available payment methods may include:

  • Electronic Funds Transfer (EFT)

  • Credit Cards

  • Debit Cards

  • Secure Online Payment Gateways

  • Other payment options offered during checkout

Payment methods may change from time to time without prior notice.

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3. Payment Processing

All online payments are processed through secure third-party payment providers.

GardenPatch does not store customers' credit or debit card information.

Orders will only be processed once payment has been successfully received and verified where applicable.

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4. EFT Payments

Customers choosing Electronic Funds Transfer (EFT) as their payment method are responsible for using the correct banking details provided during checkout.

Orders paid via EFT may require proof of payment before processing begins.

GardenPatch reserves the right to verify payments before dispatching any order.

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5. Order Confirmation

Once your order has been successfully placed, you will receive an order confirmation email.

Receipt of an order confirmation does not constitute acceptance of your order. GardenPatch reserves the right to cancel or refuse any order where necessary, including but not limited to:

  • Product pricing errors

  • Product availability issues

  • Payment verification failures

  • Suspected fraudulent activity

  • Incorrect customer information

If payment has already been received for a cancelled order, a refund will be processed in accordance with our Refund & Return Policy.

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6. Invoices

A tax invoice or proof of purchase will be issued for completed orders where applicable.

Customers are encouraged to keep copies of invoices for warranty claims, returns, and future reference.

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7. Failed or Declined Payments

If a payment is declined, interrupted, or unsuccessful, the order will remain pending until payment has been successfully completed.

GardenPatch is not responsible for delays caused by banking institutions or third-party payment providers.

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8. Fraud Prevention

To protect both our customers and GardenPatch, we may perform payment verification and fraud prevention checks before processing an order.

Where necessary, customers may be requested to provide additional information to verify their identity or payment.

Failure to provide the requested information may result in the cancellation of the order.

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9. Billing Information

Customers are responsible for ensuring that all billing information provided during checkout is complete and accurate.

Providing incorrect billing information may delay payment verification and order processing.

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10. Refunds

Approved refunds will be processed in accordance with our Refund & Return Policy.

Refund processing times may vary depending on the payment method and financial institution used.

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11. Changes to this Billing Policy

GardenPatch reserves the right to amend this Billing Policy at any time without prior notice. Any updates will be published on this page together with the revised effective date.

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12. Contact Us

If you have any questions regarding this Billing Policy or your payment, please contact us:

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GardenPatch

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Registered Business Address
135 Patricia Road
Sandown, Sandton
Johannesburg, Gauteng 2196
South Africa

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Telephone +27 75 913 1328

Email: info@gardenpatch.co.za

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