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Refund & Return Policy

Effective Date: 3 August 2026

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At GardenPatch, we are committed to providing quality products and excellent customer service. If you are not completely satisfied with your purchase, this Refund & Return Policy explains the conditions under which you may return a product and how refunds are processed.

This policy is designed in accordance with the Consumer Protection Act, 2008 (CPA) of South Africa and applies to all purchases made through the GardenPatch website.

By placing an order with GardenPatch, you agree to the terms of this Refund & Return Policy.

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1. 30-Day Return Policy

GardenPatch offers a 30-day return policy from the date your order is delivered.

To be eligible for a return:

  • Your return request must be submitted within 30 calendar days of delivery.

  • The product must be unused, uninstalled, and in its original condition.

  • Where reasonably possible, the product should be returned in its original packaging together with all accessories, manuals, and documentation.

  • You must provide proof of purchase or your order number.

Products that do not meet these conditions may not qualify for a return.

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2. Change of Mind Returns

If you wish to return a product because you have changed your mind, GardenPatch may accept the return within 30 calendar days of delivery, provided that:

  • The product has not been used, assembled, installed, or damaged.

  • The product is returned in its original condition.

  • The original packaging is intact where reasonably possible.

  • All accessories and supplied components are included.

  • The product remains suitable for resale.

Customers are responsible for the cost of returning products where the return is due to a change of mind, unless otherwise required by law.

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3. Non-Returnable Products

The following products may not be eligible for return unless required by applicable law:

  • Live plants that have been planted, repotted, or improperly cared for after delivery.

  • Custom-made, personalised, or special-order products.

  • Products damaged due to misuse, negligence, improper installation, accidental damage, or unauthorised modifications.

  • Clearance, promotional, or final sale items that are clearly marked as non-returnable.

Nothing in this section limits your rights under the Consumer Protection Act.

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4. Damaged, Defective or Incorrect Products

If your order is delivered damaged, defective, or you receive the wrong product, please contact GardenPatch as soon as possible.

To help us process your request, please provide:

  • Your order number or proof of purchase.

  • A description of the issue.

  • Clear photographs of the product and its packaging where applicable.

Please retain the product and its original packaging until your claim has been assessed.

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5. Refund Policy

Once your returned product has been received and inspected, GardenPatch will notify you of the outcome of your return request.

If your refund is approved, it will be processed using the original payment method, unless otherwise agreed.

Approved refunds are processed within 5 to 10 business days from the date the returned product has been received and the return has been approved.

Please note that your bank or payment provider may require additional time before the funds reflect in your account.

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6. Exchanges

Where appropriate and subject to stock availability, GardenPatch may offer an exchange instead of a refund.

If the requested replacement product is unavailable, we may offer an alternative product of equal value or a refund where appropriate.

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7. Return Shipping

If a return is the result of:

  • A defective product,

  • A damaged product received during delivery, or

  • An incorrect product supplied by GardenPatch,

GardenPatch will arrange the appropriate return process.

If a return is requested for any other reason, including a change of mind, the customer may be responsible for the cost of returning the product.

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8. Inspection of Returned Products

All returned products may be inspected before a refund, replacement, or exchange is approved.

GardenPatch reserves the right to decline a return where inspection shows that the product:

  • Has been used beyond normal inspection.

  • Has been damaged through misuse or negligence.

  • Has been modified or altered.

  • Does not comply with the return conditions outlined in this policy.

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9. Consumer Rights

Nothing in this Refund & Return Policy limits or excludes any rights available to consumers under the Consumer Protection Act, 2008 (CPA) or any other applicable South African legislation.

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10. Changes to this Policy

GardenPatch reserves the right to update or amend this Refund & Return Policy at any time without prior notice. Any changes will take effect once published on this page.

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11. Contact Us

If you have any questions regarding this Refund & Return Policy or would like to request a return or refund, please contact us:

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GardenPatch

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Registered Business Address


135 Patricia Road
Sandown, Sandton
Johannesburg, Gauteng 2196
South Africa

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Telephone +27 75 913 1328

Email info@gardenpatch.co.za

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