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Refund & Return Policy

Effective Date: 3 August 2026

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At Garden Patch SA, we are committed to providing quality products and excellent customer service. If you are not completely satisfied with your purchase, this Refund & Return Policy explains the conditions under which products may be returned and how approved refunds are processed.

This policy is intended to operate in accordance with the Consumer Protection Act, 2008 (CPA) and other applicable South African laws.

By placing an order with Garden Patch SA, you acknowledge and agree to the terms of this Refund & Return Policy, subject to your statutory consumer rights.

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1. 30-Day Return Policy

Garden Patch SA allows eligible products to be returned within 30 calendar days from the date of delivery.

To qualify for a return:

  • The return request must be submitted within 30 calendar days of delivery.

  • The product must be unused, uninstalled, and in its original condition.

  • The product should, where reasonably possible, be returned in its original packaging.

  • All accessories, manuals, components, and documentation supplied with the product should be included.

  • Proof of purchase or the relevant order number must be provided.

Products that do not meet the applicable return requirements may not qualify for a change-of-mind return, subject to applicable consumer law.

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2. Change-of-Mind Returns

Where permitted by law, Garden Patch SA may accept a return where a customer has simply changed their mind, provided the return is requested within 30 calendar days of delivery and the product:

  • Has not been used, installed, assembled, or damaged.

  • Is in its original and resalable condition.

  • Includes all supplied accessories and components.

  • Has its original packaging where reasonably possible.

For change-of-mind returns, the customer may be responsible for the reasonable cost of returning the product unless otherwise required by law.

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3. Non-Returnable Products

Certain products may not be eligible for change-of-mind returns, including:

  • Live plants, flowers, and trees that have been planted, repotted, altered, or improperly cared for after delivery.

  • Custom-made, personalised, or specially ordered products.

  • Products damaged through misuse, negligence, improper installation, accidental damage, or unauthorised modification.

  • Products clearly identified as final-sale or non-returnable items.

This section does not limit any rights that consumers may have under the Consumer Protection Act or other applicable legislation.

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4. Damaged, Defective or Incorrect Products

If you receive a product that is damaged, defective, incomplete, or different from the product you ordered, please contact Garden Patch SA as soon as reasonably possible.

To assist us with your claim, please provide:

  • Your order number or proof of purchase.

  • A description of the problem.

  • Clear photographs or videos of the product and packaging, where applicable.

  • Any other information reasonably required to assess the issue.

Please retain the product and its packaging until your claim has been assessed.

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5. Refunds

Once a returned product has been received and inspected, Garden Patch SA will assess the return and notify you of the outcome.

Where a refund is approved:

  • The refund will normally be made using the original payment method.

  • Approved refunds will be processed within 10 business days after the return has been received and the refund has been approved.

  • The time taken for the funds to appear in your account may depend on your bank or payment provider.

Where applicable, refunds will be handled in accordance with the Consumer Protection Act and other applicable laws.

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6. Exchanges

Where appropriate and subject to product availability, Garden Patch SA may offer an exchange instead of a refund.

If the requested replacement product is unavailable, Garden Patch SA may offer:

  • An alternative product of comparable value; or

  • A refund where appropriate.

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7. Return Shipping Costs

Where the return is due to:

  • A defective product;

  • A product damaged before or during delivery; or

  • An incorrect product supplied by Garden Patch SA,

we will arrange the appropriate return process, subject to assessment and applicable law.

For change-of-mind returns, the customer may be responsible for the cost of returning the product.

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8. Inspection of Returned Products

Returned products may be inspected before a refund, replacement, or exchange is approved.

A change-of-mind return may be declined where the product has:

  • Been used beyond reasonable inspection.

  • Been damaged through misuse or negligence.

  • Been installed or assembled where the product was required to remain unused.

  • Been modified or altered.

  • Missing accessories or components.

  • Been damaged due to improper storage or handling by the customer.

This does not affect any statutory rights that cannot legally be excluded or limited.

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9. Live Plants and Natural Products

Live plants, flowers, and trees are natural products and may vary in size, colour, shape, foliage, and appearance.

Garden Patch SA cannot guarantee continued growth, flowering, or survival after delivery where the product has been planted or cared for by the customer.

Customers are responsible for providing appropriate:

  • Watering;

  • Sunlight;

  • Soil conditions;

  • Planting conditions; and

  • Ongoing care.

Where a live plant arrives damaged, unhealthy, or materially different from what was ordered, customers should contact Garden Patch SA promptly so the matter can be assessed.

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10. Consumer Rights

Nothing in this Refund & Return Policy is intended to remove, restrict, or limit any rights available to consumers under the Consumer Protection Act, 2008, or any other applicable South African legislation.

Where a consumer has a statutory right to a remedy, that right will continue to apply regardless of the terms of this policy.

11. Changes to This Policy

Garden Patch SA reserves the right to update or amend this Refund & Return Policy from time to time.

Any updated version will be published on this page together with the revised effective date.

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12. Contact Us
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For return or refund enquiries, please contact:

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Garden Patch SA

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Registered Business Address
135 Patricia Road
Sandown, Sandton
Johannesburg, Gauteng 2196
South Africa

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Telephone: +27 75 913 1328
Email: info@gardenpatchsa.co.za

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