Privacy Policy

Effective Date: 3 August 2026

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At GardenPatch ("GardenPatch", "we", "our", or "us"), we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your personal information when you visit our website, create an account, place an order, or interact with our services.

This Privacy Policy has been prepared in accordance with the Protection of Personal Information Act, 2013 (POPIA) of South Africa.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

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1. Information We Collect

We may collect the following personal information when you interact with our website:

• Full name

• Email address

• Telephone number

• Billing and delivery addresses

• Company name (where applicable)

• Order history

• Payment information required to complete your purchase (payments are securely processed by our authorised payment providers)

• Communications you send to us

• IP address

• Browser type and device information

• Website usage information collected through cookies and analytics technologies

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2. How We Use Your Information

We use your information to:

• Process and fulfil your orders.

• Deliver products to your chosen delivery address.

• Provide customer support.

• Respond to enquiries and requests.

• Verify transactions where necessary.

• Improve our website, products, and customer experience.

• Send order confirmations and shipping updates.

• Send marketing communications where you have chosen to receive them.

• Comply with legal, regulatory, and tax obligations.

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3. Sharing of Personal Information

GardenPatch does not sell, rent, or trade your personal information.

Your information may only be shared where necessary with trusted third parties, including:

• Payment service providers

• Courier and logistics companies

• Technology and website service providers

• Fraud prevention services

• Legal or regulatory authorities where required by law

These service providers may only use your information to perform services on our behalf.

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4. Data Security

We take reasonable administrative, technical, and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, misuse, or loss.

Although we strive to protect your information, no method of electronic transmission or storage is completely secure. We therefore cannot guarantee absolute security.

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5. Cookies and Similar Technologies

GardenPatch uses cookies and similar technologies to:

• Improve website functionality.

• Remember your preferences.

• Analyse website traffic and performance.

• Improve your shopping experience.

• Support advertising and marketing activities.

You may disable cookies through your browser settings. However, certain features of our website may not function correctly if cookies are disabled.

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6. Marketing Communications

If you choose to receive promotional communications, we may occasionally send information regarding:

• New products

• Promotions

• Special offers

• Company news

You may unsubscribe from marketing emails at any time by following the unsubscribe instructions included in our emails or by contacting us directly.

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7. Your Rights

Subject to applicable South African law, you may request to:

• Access your personal information.

• Correct inaccurate or incomplete information.

• Request deletion of personal information where legally permitted.

• Object to certain processing activities.

• Withdraw consent where processing relies on your consent.

• Lodge a complaint with the Information Regulator of South Africa if you believe your personal information has been processed unlawfully.

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8. Data Retention

We retain your personal information only for as long as necessary to:

• Complete your orders.

• Provide customer support.

• Meet legal, accounting, tax, and regulatory obligations.

• Resolve disputes.

• Enforce our legal agreements.

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9. Third-Party Websites

Our website may contain links to external websites operated by third parties.

GardenPatch is not responsible for the privacy practices or content of these external websites. We encourage you to review their privacy policies before providing any personal information.

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10. Children's Privacy

Our website is intended for individuals who are at least 18 years of age or who are using the website with the supervision of a parent or legal guardian.

We do not knowingly collect personal information from children.

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11. Updates to this Privacy Policy

GardenPatch may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website functionality.

Any updates will be published on this page together with the revised effective date.

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12. Contact Us

If you have any questions regarding this Privacy Policy or the way your personal information is processed, please contact us:

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GardenPatch

Registered Business Address
135 Patricia Road
Sandown, Sandton
Johannesburg, Gauteng 2196
South Africa

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Telephone +27 75 913 1328

Email info@gardenpatch.co.za