Privacy Policy

Effective Date: 3 August 2026

​

At Garden Patch SA ("Garden Patch SA", "we", "our", or "us"), we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your personal information when you visit our website, create an account, place an order, or interact with our services.

This Privacy Policy has been prepared with consideration of the Protection of Personal Information Act, 2013 (POPIA) of South Africa.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

​

1. Information We Collect

We may collect the following personal information when you interact with our website:

• Full name

• Email address

• Telephone number

• Billing and delivery addresses

• Company name, where applicable

• Order history

• Payment information required to complete your purchase, which is securely processed by authorised payment providers

• Communications you send to us

• IP address

• Browser type and device information

• Website usage information collected through cookies and analytics technologies

• ​

2. How We Use Your Information

We may use your personal information to:

• Process and fulfil your orders.

• Deliver products to your chosen delivery address.

• Provide customer support.

• Respond to enquiries and requests.

• Verify transactions where necessary.

• Improve our website, products, and customer experience.

• Send order confirmations and shipping updates.

• Send marketing communications where you have chosen to receive them.

• Comply with applicable legal, regulatory, and tax obligations.

• ​

3. Sharing of Personal Information

Garden Patch SA does not sell, rent, or trade your personal information.

Your personal information may be shared where reasonably necessary with trusted third parties, including:

• Payment service providers

• Courier and logistics companies

• Technology and website service providers

• Fraud prevention services

• Legal, regulatory, or government authorities where required or permitted by law

Where applicable, third-party service providers may process your information only for purposes necessary to provide their services to us or as otherwise permitted by law.

​

4. Data Security

We take reasonable administrative, technical, and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, misuse, loss, or destruction.

Although we take reasonable steps to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.

​

5. Cookies and Similar Technologies

Garden Patch SA uses cookies and similar technologies to:

• Improve website functionality.

• Remember your preferences.

• Analyse website traffic and performance.

• Improve your shopping experience.

• Support advertising and marketing activities.

You may disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some features of our website.

For more information, please refer to our Cookie Policy.

​

6. Marketing Communications

If you choose to receive promotional communications from us, we may occasionally send information regarding:

• New products

• Promotions

• Special offers

• Company news

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions included in our emails or by contacting us directly.

​

7. Your Rights

Subject to applicable South African law, you may have the right to:

• Request access to your personal information.

• Request correction of inaccurate or incomplete information.

• Request deletion of personal information where legally permitted.

• Object to certain processing activities.

• Withdraw consent where processing relies on your consent.

• Lodge a complaint with the Information Regulator of South Africa if you believe your personal information has been processed unlawfully.

Requests may be subject to applicable legal requirements and verification procedures.

​

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:

• Complete and manage your orders.

• Provide customer support.

• Meet legal, accounting, tax, and regulatory obligations.

• Resolve disputes.

• Enforce our agreements and protect our legal rights.

• ​

9. Third-Party Websites

Our website may contain links to external websites operated by third parties.

Garden Patch SA is not responsible for the privacy practices, security, or content of external websites. We encourage you to review the privacy policies of third-party websites before providing them with personal information.

​

10. Children's Privacy

Our website is intended for individuals who are at least 18 years of age or who are using the website with the supervision of a parent or legal guardian.

We do not knowingly collect personal information from children.

​

11. Updates to This Privacy Policy

Garden Patch SA may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, technology, or website functionality.

Any updates will be published on this page together with the revised effective date.

​

12. Contact Us

If you have any questions regarding this Privacy Policy or the way your personal information is processed, please contact us:

​

Garden Patch SA

​

Registered Business Address
135 Patricia Road
Sandown, Sandton
Johannesburg, Gauteng 2196
South Africa

​

Telephone: 075 913 1328
Email: info@gardenpatchsa.co.za